top of page

FAQ

  • What is a digital download?
    A digital download is an electronically delivered product. A digital download allows you to download your software instantly. This means that a physical CD or DVD is not included in your purchase.
  • How do I download my software?
    After 30 minutes of purchase, you will receive a confirmation email with instructions on how to download your software, along a with a link to your software code.
  • How long after my purchase can I download my software?
    You will normally receive a confirmation email and your software code, within 30 minutes of purchase.
  • It's been over 30 minutes and have not received my software code. What do I do?
    If you have not received your confirmation email after 30 minutes of purchase, please do the following: 1) Check your spam/junk mail 2) Call us at 1-800-635-6415 OR email us at support@officesolutionsstore.com
  • If I purchase one licesned software, can I download it on more than one comptuer?"
    All licensed retail products are designed to install on one computer only, unless otherwise specified. If you would like software on more than one computer, you must buy more than one software.
  • How can I get a refund?
    All our products can be refunded within 30 days of purchase. To request a refund you can call us on our toll-free number: 1-800-635-6415 OR email us at: support@officesolutionsstore.com
bottom of page